All items purchased from JustArtPottery.com come with our complete satisfaction guarantee. If you are unhappy with your purchase for any reason, just contact us within 3 days of receiving the item.
In order to receive a refund, the item must be returned in the condition it was received. Returned items must be received by us within 10 days of the original receipt of purchase. All identifying labels must be fully intact.
In the unlikely event damage or repair was missed on
an item, all shipping charges will be included in your
refund. Shipping charges are not refundable on pieces
returned for crazing and other minor factory flaws such
as surface scratches, grinding marks, kiln flaws, and
stilt pulls. If any such factory conditions exist, and
in our opinion are objectionable, they will be noted
in the item description.